Director/VP of Client Success & Analytics


*We have remote opportunities based in: U.K, France, Netherlands, Switzerland

Company Overview :

  • NAILBITER is replacing traditional Market Research with its Behavioural Videometrics Platform

    Headquartered in Reston VA and having offices in NY, Chicago, London, Amsterdam, Dubai, Singapore and Mumbai, the NAILBITER Tech platform observes Shoppers and Consumers purchasing FMCG products in-store and online (quantitatively and globally). Ranked #27 in Top 50 most innovative companies by clients as per the 2021 GRIT report (up from #42 in 2020), our video is converted to brand metrics that provide a competitive advantage to Brand and Insights teams.

    NAILBITER’s technology platform allows manufacturers and researchers to "see" and “hear” their consumers make product decisions in-store and online through video. The platform quantitatively codes stated, latent and emotional decisions, revealing hidden barriers to product success. The resulting consumer and shopper insights allow marketers and researchers to make immediate decisions that drive market success

    We are looking for a rare breed of intelligent, confident, consultative, forward-looking FMCG marketers to engage with our top clients. We offer industry-leading compensation, stock, benefits, and career progression opportunities

Position Overview: Director, Client Success & Analytics (Work from Home Opportunity) :

  • NAILBITER seeks a senior hands-on leader to manage clients, mentor junior team members, and deliver impactful, data-driven stories by managing full-cycle projects.

Key Responsibilities :

  • Maintain outstanding client relationships throughout project life cycle to drive sustainable partnerships
  • Oversee project execution including study design, data review and analysis, and reporting
  • Convert analysis into client-ready, storytelling reports with insightful key findings and actionable recommendations
  • Occasional travel may be required to client for in-person results presentations

Ideal Candidate has the following Skills, Experience, and Capabilities :

  • A completed bachelor’s degree in a related field (such as social sciences, business, marketing) and/or relevant experience in the market research industry
  • 6+ years market research experience (including at least 3 years on the vendor side)
  • Strong command of quantitative methodologies
  • Ability to prioritize and manage multiple short and long-term projects to meet client deadlines
  • Outstanding verbal and written communication skills including previous client communication and presentation experience
  • Excellent organizational skills and attention to detail
  • A team player with an ability to work well independently and autonomously with junior to senior level colleagues
  • Self-motivated, analytical individual with an attention to detail who thrives in a dynamic, deadline- driven environment
  • Advanced proficiency with MS Office

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